Cancellation & Rescheduling Policy
In order to continue providing the best possible scheduling options to our guests, we require at least 24 HOURS NOTICE to reschedule or cancel an appointment.
We totally understand that life happens! If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice.
No-shows or late cancellations may be subject to a $50 cancellation fee. We appreciate your understanding as this helps us respect the time of all clients and our providers.
If you feel sick or if you have been exposed to ill individuals, we ask that you please stay home. To ensure the safety of our guests and ourselves, there will be no penalty for last minute cancellations or reschedules due to illness.
Arriving late may limit the time available for your service, thus lessening its effectiveness and your enjoyment. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee.
Your time is valuable and we reserve your appointment time especially for you! Please understand that when you reschedule or cancel without the required notice, we miss the opportunity to fill the appointment time and guests miss the opportunity to get in for an appointment. In the event of habitual rescheduling, cancellations and/or no-shows, we have the right to refuse future appointment requests.
Service & Return Policy
At T&T Derma Beauty, we strive to offer every one of our guests the highest level of guest satisfaction. If you are having challenges with your service or results, let your injector know within 7 days of your visit and they will be happy to assess and discuss options accordingly. Due to the amount of time and products invested, we do not offer refunds on services.
Should you make a retail purchase that you are unsatisfied with, we will accept retail returns at full refund within 7 days of purchase.
Courtesy Appointment Reminders
As a courtesy, we make an effort to notify you of your appointment date and time. You will receive an email or text message to confirm your service prior to your appointment. Our system will send you reminder email/texts. One when you initially book the appointment, l reminder is sent 48 hours before. This allows for plenty of time to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and cancellation fees.
Medical Liability, Safety & Consent
The Member agrees to disclose accurate medical history and current medications prior to treatment.
All aesthetic procedures carry risks, including but not limited to bruising, swelling, allergic reactions, or adverse outcomes.
T&T Derma Beauty LLC reserves the right to refuse treatment at any time if a procedure is deemed medically unsafe.
HIPAA & Confidentiality
Member information is protected under HIPAA laws. Only authorized personnel may access protected health information (PHI).
T&T Derma Beauty LLC uses secure systems for scheduling and communication that are compliant with HIPAA standards.
The Member consents to receive appointment reminders, follow-ups, and non-promotional communication related to care.
